Useful Information

Driver's age

25 to 99 years.

Young driver's age: 21 to 24 years. Charge 24.4 EUR per day. Maximum 244 EUR. Includes 22% tax

Customers who fall outside the age limitations will not be able to hire a car unless there is a young or senior driver fee specified in this section. Please note that if applicable, this fee will be included in the rental price and will be payable on arrival at the rental desk in the local currency.

Travel Restrictions

Hertz vehicles cannot be driven into and/or dropped off in any African, Asian, or Middle-East countries, nor in Albania, Armenia, Azerbaijan, Belarus, Bosnia-Herzegovina, Bulgaria, Czech Republic, Estonia, Georgia, Greece, Hungary, Kazakhstan, Kyrgyzstan, Latvia, Lithuania, Macedonia, Malta, Moldova, Montenegro, Poland, Romania, Russia, Serbia, Slovakia, Tajikistan, Turkey, Turkmenistan, Ukraine, United Kingdom, Uzbekistan.

You cannot drive, park or deliver a vehicle hired in Italy in the UK. If we have reason to believe that you have brought our vehicle into the UK without being entitled to do so, this will be a breach of our Rental Terms and Conditions and all insurances (Third Party, CDW, TP, Super Cover, PI), if taken out, will be invalidated. The driver would be fully responsible for any damage to or loss of the vehicle and would have to pay all consequences themselves, including the cost of repatriating the damaged vehicle. You will be charged £1,980/€2,317 as liquidated damages to cover the costs incurred in repatriating the vehicle. With respect to the above liquidated damages amount, you are at liberty to prove that no damage has been incurred or that the damage is substantially less than the liquidated damages amount.

Hertz vehicles may be driven into but not dropped off in Finland, Ireland, Norway, Sweden.

Hertz vehicles may be driven into and dropped off in Austria, Belgium, France, Germany, Luxembourg, Netherlands, Portugal, Slovenia (Ljubljana only), Spain, Switzerland.

Hertz vehicles cannot be driven in any of the East European countries with the exception of Croatia where the transit only is allowed with written authorization which is given at the time of pick-up and attached to the rental agreement. Moreover Hertz vehicles are not allowed to be taken on ferries from any Italian Harbour with destination Croatia.

Commercial vans/trucks cannot be dropped off outside Italy.

Should you bring the vehicle outside Italy, a Cross Border fee of € 16.00 (including tax) will apply except for customers on business contract rates (CR).

Please note a penalty charge of € 600.00 may apply, should you omit to declare you will be driving the vehicle out of Italy.

While driving on highways and national roads the dipped headlights must be used all times day and night.

*Please refer to "Environmental Zones" in the German Rental Qualifications & Requirements if you intend to drive to or drop the vehicle in Germany.

Should these restrictions be ignored all insurance (Third Party Liability, CDW, TP, Super Cover, PI), if accepted, shall be deemed null and void. The driver will be held fully responsible in case of damage to, or loss of the vehicle and will bear all consequences, including the cost of repatriation of the damaged vehicle.

Please also refer to the "Ferry Restrictions" for additional information.

If the snow chains are not returned a fee of € 73.20 (including tax) will be applied.

Cancellation and no-show policy

What is your cancellation policy for fully prepaid or part-paid bookings?

1 - If you cancel 48 hours prior to your pick-up, you will be refunded in full.

2 - If you cancel less than 48 hours in advance of pick-up, you will receive a refund minus GBP80. If your online payment is less than GBP80, no refund will be made for your car hire booking.

3 - If your booking is made less than 48 hours before pick up, the cancellation policy will automatically apply to your booking.

4 - All cancellations should be made on our online portal and not with the car hire agent. Should you agree to cancel directly with the car hire agent on arrival, you must also inform us of this change to your booking.

5 - Amending your booking or cancelling optional extras may not be possible less than 48 hours before pick up.

If you purchased our Damage Refund Insurance product and have since decided to cancel your car rental booking, the Damage Refund Insurance will be cancelled automatically.

If you wish to amend or rearrange your booking, the Damage Refund Insurance will initially be cancelled. We will, however, automatically create a new policy for your new booking.

In both cases you will receive an email to confirm the cancellation at the email address you have provided during the online booking process.

Please be aware that if you cancel your insurance policy less than 24 hours before the start of your car hire agreement, no refund for insurance will be granted.

What is a no-show?

A 'no-show' occurs for the following reasons:

1 - You didn't inform us about your cancellation prior to your pick-up time.

2 - You failed to pick up the car at the arranged time and date.

3 - You failed to provide the documentation that's required to pick up the car.

4 - You failed to provide a credit card in the main driver's name with enough available funds on it.

In the event of any of the above, no refunds will be made to you.

The car hire company reserves the right to refuse a car if you fail to arrive on time with all necessary documentation and a credit card with enough available funds for the car's security deposit. In such a case, unless the car hire has been cancelled at least 48 hours in advance, you will not be entitled to a refund.